Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!tut.cis.ohio-state.edu!n8emr!cmhgate!f200.n226.z1.FIDONET.ORG!Adam.Frix
From: Adam.Frix@f200.n226.z1.FIDONET.ORG (Adam Frix)
Newsgroups: comp.sys.mac
Subject: Jasmine & Rodime Drive Failures
Message-ID: <14766.24962F0C@cmhgate.FIDONET.ORG>
Date: 14 Jun 89 07:05:04 GMT
Sender: ufgate@cmhgate.FIDONET.ORG (newsout1.25)
Organization: FidoNet node 1:226/200 - Aurora Borealis, Gahanna Oh
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About the Jasmine/Rodime 140 failures:  I had a Jasmine DD45 (Rodime) that 
failed THREE times within one year.  After *much* dicking around with
low-level peons at Jasmine, I went to the top, to Dennis Chang's office. 
I musta spent $25 in phone calls, but they finally took my Rodime beastie
back lock, stock and barrel and gave me a brand-new, off the shelf 40
(Quantum) _along_ with a brand-new 2 year warranty.  Here's the key:  call 
their general number (415-282-1111) and ask for Connie Seracino at
extension 208, or dial 208 yourself.  She's an assistant to Dennis Chang.  
Tell her Adam Frix from Columbus, OH suggested that she could help you
with your problem.  What I found was that in dealing with the peons, all
they could do was quote "policy" and were not in authority to help me at
all.  The ONLY person with ANY authority would be Chang or one of his
representatives.  Go for it.  Cut through the red tape and go right to the 
top.
        
--Adam--


--  
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