Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!cs.utexas.edu!uunet!ncrlnk!ncr-sd!crash!alen
From: alen@crash.cts.com (Alen Shapiro)
Newsgroups: comp.sys.mac
Subject: Re: Jasmine & Rodime Drive Failures (backpack modem)
Keywords: Has this happened to you?  Sudden hair loss, insanity, etc.
Message-ID: <4380@crash.cts.com>
Date: 14 Jun 89 19:54:08 GMT
References: <1592@thumper.bellcore.com>
Reply-To: alen@crash.CTS.COM (Alen Shapiro)
Organization: Crash TS, El Cajon, CA
Lines: 35

In article <1592@thumper.bellcore.com> pff@thumper.bellcore.com (Peter Ferris) writes:
>Call Jasmine you say?  I've tried. And tried.  And tried.   Typical scenario:
>1) Call Jasmine.
>2) Listen to automatic answering dealy - enter code for tech support.
>3) Hear the msg telling me all lines are busy, and "don't worry, be happy!" my
>call will be answered in the order it was rcd, etc.  You know the drill...
>4) Stay on hold for in excess of 45 minutes w/o speaker phone.
>5) Click!  AHA!  A live human bean! "Customer Service Operator, all lines are
>busy, may I take a message?".  GEEEeeeezzz!  These people have more nerve than
>a toothache.  Yes, I'll leave a scathing message, thank you!  This has gone on
>for two days now.
>

5 days for me - Jasmine also seem to have problems with their backpack modem.
I received mine on the 8th June after months of promises of delivery and
failure to deliver (2 weeks was promised for 2 months). When it finally arrived
(Jasmine upgraded shipment to next day for no extra cost - nice touch Jasmine)
the modem issued garbage in response to ATZ, the drive power supply reset
when the modem was pushed when in place, the ATL (volume) had no noticeable
effect. None of these were show stoppers but tech support was not aware of
these problems.

Since then I've discovered that the modem does not detect a RING condition.
I set s0 to 1 but ring is not announced (ATA answers the call but the modem
does not detect the ring condition for auto answer to take place). I've been
trying now since 9th June to get a reply from tech support - that's
5 messages with no response. Jasmine have a serious tech support service
problem - I'm impressed with the idea of the product but they seem to be
overloaded with problems to fix now.

In jasmine's defense, they have in the past responded well to technical
questions and problems - I hope this is just a temporary glitch in their
ability to produce reliable product and support it.

--alen the Lisa slayer (it's a long story)