Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!sharkey!mcf!mibte!gamma!thumper!pff
From: pff@thumper.bellcore.com (Peter Ferris)
Newsgroups: comp.sys.mac
Subject: Re: Jasmine & Rodime Drive Failures
Message-ID: <1605@thumper.bellcore.com>
Date: 19 Jun 89 22:17:35 GMT
Reply-To: pff@thumper.UUCP (Peter Ferris)
Organization: Bellcore MRE
Lines: 42

In article <> Adam.Frix@f200.n226.z1.FIDONET.ORG (Adam Frix) writes:
>About the Jasmine/Rodime 140 failures:  I had a Jasmine DD45 (Rodime) that 
>failed THREE times within one year.  After *much* dicking around with

(If his experience was like mine, he means ".. *VERY MUCH*... "!)

>low-level peons at Jasmine, I went to the top, to Dennis Chang's office. 
>I musta spent $25 in phone calls, but they finally took my Rodime beastie
>back lock, stock and barrel and gave me a brand-new, off the shelf 40
>(Quantum) _along_ with a brand-new 2 year warranty.  Here's the key:  call 
>their general number (415-282-1111) and ask for Connie Seracino at

Forget that!  She called me after I made a very "pointed" call to the 
"executive headquarters" of Jasmine.  She was totally unable to help at all. 
She was totally reliant on "... what my service people tell me...".  By her
own admission:" I'm probably the most technically illiterate person in the building...".  Great.  Her solution? Believe the techs.  After all, waiting 4-6 
six weeks isn't THAT bad is it?! For as much as I can help it (which is
considerable!), my company will never again buy a Jasmine drive.  I didn't 
ask Connie to diagnose my drives, I merely was seeking competent customer 
service.  After a week and a half talking to Customer Service Operators, I 
was "upset" to say the least.

>extension 208, or dial 208 yourself.  She's an assistant to Dennis Chang.  
>Tell her Adam Frix from Columbus, OH suggested that she could help you
>with your problem.  What I found was that in dealing with the peons, all
>they could do was quote "policy" and were not in authority to help me at
>all.  The ONLY person with ANY authority would be Chang or one of his
>representatives.  Go for it.  Cut through the red tape and go right to the 
>top.

Thanks for your help anyway.  Maybe posting her number will help some one 
else down the road.  Frankly, Jasmine isn't worth another minute of my 
time.  

>--Adam--

Again, thanks anyway, Adam.  

Pete Ferris
Bell Communications Research
pff@thumper.bellcore.com
(Adam's trailer stuff deleted)