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From: phil@vaxphw.dec.com (Phil Hunt)
Newsgroups: comp.sys.mac
Subject: Re: Jasmine & Rodime Drive Failures
Message-ID: <3131@shlump.dec.com>
Date: 22 Jun 89 13:47:47 GMT
Sender: news@shlump.dec.com
Organization: Digital Equipment Corporation
Lines: 38

In article <1605@thumper.bellcore.com>, pff@thumper.bellcore.com (Peter Ferris) writes...
}In article <> Adam.Frix@f200.n226.z1.FIDONET.ORG (Adam Frix) writes:
}>About the Jasmine/Rodime 140 failures:  I had a Jasmine DD45 (Rodime) that 
}>failed THREE times within one year.  After *much* dicking around with
} 
}(If his experience was like mine, he means ".. *VERY MUCH*... "!)
} 
}>low-level peons at Jasmine, I went to the top, to Dennis Chang's office. 
}>I musta spent $25 in phone calls, but they finally took my Rodime beastie
}>back lock, stock and barrel and gave me a brand-new, off the shelf 40
}>(Quantum) _along_ with a brand-new 2 year warranty.  Here's the key:  call 
}>their general number (415-282-1111) and ask for Connie Seracino at
} 
}Forget that!  She called me after I made a very "pointed" call to the 
}"executive headquarters" of Jasmine.  She was totally unable to help at all. 
}She was totally reliant on "... what my service people tell me...".  By her
}own admission:" I'm probably the most technically illiterate person in the building...".  Great.  Her solution? Believe the techs.  After all, waiting 4-6 
}six weeks isn't THAT bad is it?! For as much as I can help it (which is
__________
}considerable!), my company will never again buy a Jasmine drive.  I didn't 
}ask Connie to diagnose my drives, I merely was seeking competent customer 
}service.  After a week and a half talking to Customer Service Operators, I 
}was "upset" to say the least.
} 

Doesn't Jasmine quote a 2 day repair/replacement warranty??  I bought the
third 80 meg drive Jasmine ever sold in 1987 and that was what they quoted
to me then and was in their ads...BTW...back in 1987, they STILL took forever
to send drives...I ordered mine on a Mon and with WIRE TRANSFERRED FUNDS
and was told it would be shipped Wed FedX overnight.....It showed up
5 WEEKS LATER after about 20 long-distance phone calls......
==================================================================
Phil Hunt                      "Wherever you go, there you are!!!"
Digital Equipment Corporation                 Phone: (508)486-2164 
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