Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!rochester!cornell!uw-beaver!rice!sun-spots-request
From: kb13+@andrew.cmu.edu (Ken Burner)
Newsgroups: comp.sys.sun
Subject: Re: Slow service results -- what do we do ??
Keywords: Hardware
Message-ID: <3800@kalliope.rice.edu>
Date: 12 Jun 89 20:54:38 GMT
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Approved: Sun-Spots@rice.edu
X-Sun-Spots-Digest: Volume 8, Issue 27, message 1 of 7


    Here are 3 options to consider.

    1. Escalate the problem.  Every time you're dissatisfied with
       service you should complain, formally if necessary, all the
       way up the ladder.  You will find someone who will make a
       difference.
    2. Consider a third-party service organization.  Even Sun will
       respond to competition, so they might improve their service
       just because they know you're looking around.  If they don't,
       then find someone who'll do a satisfactory job for you.
    3. Do your own service.  It really isn't that frightening.  There
       are new Sun repair depots springing up all over the country.
       There's no magic.  If response time is your biggest complaint,
       you'll improve it tremendously by having on-site personnel.

    -Ken Burner
     Carnegie-Mellon Computing Services

PS- We do option #3.