Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!cbmvax!grr
From: grr@cbmvax.UUCP (George Robbins)
Newsgroups: comp.unix.ultrix
Subject: Re: Non-response to SPR's
Keywords: Why is DEC so slooooowwww?
Message-ID: <7124@cbmvax.UUCP>
Date: 23 Jun 89 07:29:29 GMT
References: <771@dinorah.wustl.edu>
Reply-To: grr@cbmvax.UUCP (George Robbins)
Organization: Commodore Technology, West Chester, PA
Lines: 23

In article <771@dinorah.wustl.edu> art@dinorah.wustl.edu (Arthur B. Smith) writes:
> I posted an earlier version of this before and received no responses.  
> Anyone from DEC care to comment?  Anyone else receiving this sloooow
> a response to sprs?  Anyone receiving much faster responses?

Obviously such performance sucks.  The problem is that for most purposes
SPR's have been obsoleted by Support Center procedures.  This leaves them
more as a CYA mechanism and excuse for not fixing things than a useful
communications mechanism.

If DEC wants to benefit they need to both make response more timely and
update the concept.  It's sad when an SPR isn't "data" but instead a
multi-part form with a serial number.

In your case, I'd harass your way up from your local sales office until
you get some reasonable excuses. There is supposed to be some kind of
system (on DEC's part) backing up the SPR's and you should be able to
get some accountability.

-- 
George Robbins - now working for,	uucp: {uunet|pyramid|rutgers}!cbmvax!grr
but no way officially representing	arpa: cbmvax!grr@uunet.uu.net
Commodore, Engineering Department	fone: 215-431-9255 (only by moonlite)