Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!usc!elroy!ames!pacbell!att!cbnewsl!saal
From: saal@cbnewsl.ATT.COM (samuel.saal)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Northgate Problems
Message-ID: <916@cbnewsl.ATT.COM>
Date: 26 Jun 89 13:03:29 GMT
References: <17029@gryphon.COM>
Reply-To: saal@cbnewsl.ATT.COM (samuel.saal)
Organization: NetNews Readers Anonymous
Lines: 34

These problems seem pretty severe.  I can't comment on them
except to say that my experience has been different.

I bought my NorthGate 286/12 shortly after it was rated Editor's
Choice in PC Magazine.  It did take a long time to ship and they
did bill my card immediately.  However, I when I got the credit
card statement, I was able to write to the card company andrefuse
to payuntil I received the machine.  Interest was defered, as
well.

Since then, they've been pretty good about tech support.  It is a
pain to get through to them.  The support line is usually busy.
I prefer that to being put on hold when it's my dime (would that
it were only a dime :-).  Last week my monitor wouldn't power up.
I called and the first thing they asked (after I told them that I
had tested the outlet and done the normal checks) was what brand
monitor I had.  When I told them it was an Imtec (VGA), they said
"OK, no prob.  There have been power supply problems with them
and we no longer supply them."  They Federal Expressed a new
monitor (Princeton Graphics Ultra 14 - probably better than the
Imtec) the same day and I have 2 weeks to ship the old one back.
They recommended I ship cheapest way - book rate?:-) However, the
cable that came with the new monitor was bad (bent and missing
pins; I blame the monitor company) and they are Federal
Expressing a new cable to me.  They would have charged me extra
for Saturday delivery so I'm waiting for Monday's delivery.

I am pretty satisfied with the fact that they answer questions
quickly, though, I admit, the few I've asked haven't been too
tough.
-- 
Sam Saal         ...!attunix!saal   <-- NOTE: Please use this path.
                 Do not use the reply feature.  It doesn't know me.
Vayiphtach HaShem et Peah HaAtone