Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!ukma!uflorida!bikini!beach.cis.ufl.edu!mjs
From: mjs@beach.cis.ufl.edu (Mike Sensale)
Newsgroups: comp.sys.ibm.pc
Subject: RE: Northgate Problems
Message-ID: <20546@bikini.cis.ufl.EDU>
Date: 30 Jun 89 05:42:31 GMT
Sender: news@bikini.cis.ufl.EDU
Reply-To: mjs@beach.cis.ufl.edu ()
Organization: UF CIS Department
Lines: 33

A recent posting by Miriam Nadel suggests that Northgate computers are 
plagued with problems. I submit to you  that Ms. Nadel is the Problem.
I am a proud owner of a Northgate PC and where my machiot been
perfect as is true with all machines any and all problems I have encountered
have been easily corrected by the Northgate techs. Many of these problems
were simply improper settings caused by myself and resident programs.

It is obvious that Miraim Nadel has little or no experience with
PC's.  Here posting reads like a disgruntled house wife who went out and
bought herself a computer without taking into account the the complications
of setting one up. Now it appears as if she fears having to explain to some
other party how the family budget has suddenly been decreased by $4000.

I spoke to Northgate yesterday. The tech. I spoke with happened to be the
same one who handled Miriams calls. I was told that they did everything
possible to resolve her problem.  Nortgate even offered to replace the entire
PC at no charge. She refused and claimed she wanted a full refund, not a
refund with a 15% restocking charge.

It seems to me that people who buy from mail order companies forget that 
it is a totally different situation than when buying from a computer store.
First of all you cant see what you are buying and there is somewhat of a 
risk involved. However, Northgate has had an outstanding reputation for
shipping quality machine with very short turn-around time on repairs. Secondly
Prices are lower because Mail order companies do not have the overhead of
the computer stores. All this along with over the phone technical support
allow mail order companies to sell there products at lower costs.  What 
Miraim and other people do not realize until they have the computer in there
homes is that saving a few dollars means putting in a bit of time configuring
your machine to work with you software and hardware. Basically it comes down
to... caveat emptor.

In case you don't know what that  means Miraim it means "Let the buyer beware"