Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!iuvax!bsu-cs!dhesi From: dhesi@bsu-cs.bsu.edu (Rahul Dhesi) Newsgroups: comp.sys.ibm.pc Subject: Re: Northgate Problems Message-ID: <8006@bsu-cs.bsu.edu> Date: 30 Jun 89 18:28:29 GMT References: <20546@bikini.cis.ufl.EDU> Reply-To: dhesi@bsu-cs.bsu.edu (Rahul Dhesi) Organization: CS Dept, Ball St U, Muncie, Indiana Lines: 18 In article <20546@bikini.cis.ufl.EDU> mjs@beach.cis.ufl.edu writes: >Nortgate even offered to replace the entire >PC at no charge. She refused and claimed she wanted a full refund, not a >refund with a 15% restocking charge. Before I bought my own system from Northgate, I asked about the return policy. I was told about a 30-day "compatibility warranty": if I had any trouble with compatibility with other hardware or software within 30 days after purchase, I could return the machine and get a refund. No 15% restocking charge was ever mentioned to me on the telephone. Were I to have any trouble with my machine (haven't had any so far), want to return my system, and be asked to pay 15%, I would be very, very upset. In the mail/phone order business there are many verbal agreements, and I expect everybody I do business with to keep them. -- Rahul Dhesi UUCP: ...!{iuvax,pur-ee}!bsu-cs!dhesi