Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!cs.utexas.edu!uunet!zephyr!tektronix!tekcrl!tekgvs!keithe
From: keithe@tekgvs.LABS.TEK.COM (Keith Ericson)
Newsgroups: comp.sys.ibm.pc
Subject: IGC (VM/386 Mfg'r) (was Re: Digital Research Concurrent DOS 386)
Keywords: SLOW tech support
Message-ID: <5514@tekgvs.LABS.TEK.COM>
Date: 6 Jul 89 07:16:48 GMT
References: <1068@cbnewsm.ATT.COM>
Reply-To: keithe@tekgvs.LABS.TEK.COM (Keith Ericson)
Distribution: usa
Organization: Tektronix, Inc., Beaverton,  OR.
Lines: 16

In article <1068@cbnewsm.ATT.COM> rma@mhgki.att.com (11524-atkins) writes:
>
>... Incidentally trying to get technical help from Digital
>Research was VERY frustrating. It took 8 days for them to return
>my multiple phonecalls and they finally called back only after
>I resorted to yelling at them. This does not seem a good way to run
>a buisness and might make me think twice about dealing with them
>again.


I had some questions about how VM/386 (a competitive product to Concurrent
DOS 386) managed to do something.  I called, left a message, and received a
return call that answered my questions within an hour.  I almost fell off my
chair when I took the call - I wasn't expecting such prompt response!

keith (just wanna' pass on some good news) ericson