Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!mit-eddie!bgoetz
From: bgoetz@eddie.MIT.EDU (Brian Goetz)
Newsgroups: comp.sys.mac
Subject: Re: Pacer login problems under VMS 5.1-1
Message-ID: <12089@eddie.MIT.EDU>
Date: 27 Jun 89 20:48:17 GMT
References: <9478@csli.Stanford.EDU>
Reply-To: bgoetz@eddie.MIT.EDU (Brian Goetz)
Followup-To: comp.os.vms
Distribution: na
Organization: Pacer Software, Inc.
Lines: 28

In message 15920, Rich Cower complained about the responsiveness of Pacer
Software's Technical Support staff.  

>...We've faxed Pacer some packets
>we captured with PEEK, but they never call us back (Do they call ANYONE
>back??)... 


Get real, Rich.  This is just a cheap attention stunt.  Well, now you have
everybody's attention.  

For the benefit of the rest of the world who read your message,
we would like to point out that we have 11 documented calls to your site 
during the four day period in which this problem was being diagnosed, and
that the Peek that you sent was in the hands of the appropriate engineer
within 24 hours, who promptly contacted your site.  Perhaps we did not
solve your problem as quickly as you expected, but it is inappropriate to post
messages which say "They never call us back."  And don't you think you 
could at least indicate what organization youy are really from?  CSLI
isn't even a customer of ours.  

This is not the first time your site has resorted to getting attention by
bad-mouthing our reputation in a public forum.  Maybe it could be the last?


Brian Goetz, Software Engineer
Karen Tobasky, Technical Support
Pacer Software, Inc.