Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!apple!sun-barr!cs.utexas.edu!uunet!van-bc! From: lphillips@lpami.wimsey.bc.ca (Larry Phillips) Newsgroups: comp.sys.amiga Subject: Re: Problems with vendors (was: Online-Platinum Edition) Message-ID: <614@lpami.wimsey.bc.ca> Date: 7 Jul 89 01:58:15 GMT Lines: 45 To: van-bc!rnews In , dwl10@uts.amdahl.com (Dave Lowrey) writes: >In article <28132@ames.arc.nasa.gov> mike@ames.arc.nasa.gov (Mike Smithwick) writes: >>Here! here! I found the same problems, so I have to go back to 2.0 myself. >>I haven't bothered to call them yet, since I assume their tech support line >>will be busy. . . >> >>If they don't get upgrades out within the next month or two, I'll probably >>go with A-Talk, (particulary since the author is on the net, Marco). >> >If users don't contact vendors when they encounter problems with a >product, how will the vendors know that there are problems? In the case of MSS, it won't matter.Talking to them is an excercise in frustration. "But Xmodem doesn't work." "We have only had two requests to fix it. If we get enough demand for that feature, we will implement it." Every single time I have spoken with folks from MSS about their products, I have come away with the feeling that they are incompetent, rude, and stupid, and that they encourage those qualities in their employees. In addition, their business dealings with authors leave a lot to be desired in the ethics department. >The moral: > If you have problems, complain! If they dont get fixed, THEN switch >vendors. This would hold true for most companies. In the case of MSS, the time to switch vendors is before you spend any money with them. Sorry for the completely negative sound of this posting, but I literally have nothing positive to say about the company, and that in itself is unusual for me. -larry -- Van Roy's Law: An unbreakable toy is useful for breaking other toys. +----------------------------------------------------------------------+ | // Larry Phillips | | \X/ lphillips@lpami.wimsey.bc.ca or uunet!van-bc!lpami!lphillips | | COMPUSERVE: 76703,4322 | +----------------------------------------------------------------------+