Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!cs.utexas.edu!uunet!portal!cup.portal.com!Gary_D_Walborn
From: Gary_D_Walborn@cup.portal.com
Newsgroups: comp.sys.amiga
Subject: Re: Problems with vendors (was: Online-Platinum Edition)
Message-ID: <20248@cup.portal.com>
Date: 9 Jul 89 05:26:44 GMT
References: <614@lpami.wimsey.bc.ca>
Organization: The Portal System (TM)
Lines: 27

I have been an Amiga user since the first 1000's were delivered.  I have
purchases Analyze!, Online!, Scribble!, Excellence!, Sideways!, Organize!,
and have recently upgraded to The Works!-Platinum Edition.  At first I was
pleased with the quality of software and support from MSS!  In the last year
or so their attitude has changed radically!  I can no longer endorse their
products.   When I was invited to upgrade my Online! program to Online!-
Platinum OR (since I had several packages) The Works!-Platinum, I opted
to order The Works!.  A friend of mine opted to upgrade only his Online!.
The Works! came in several months before his Online!-Platinum.  When his
Online! came I was suprised to find that Online!-Platinum has several
options not available in The Works!-Platinum telecomm program (most
notably the AREXX interface).  I called MicroSystems Software and was
told that The Works!-Platinum telecomm and Online!-Platinum are TWO
COMPLETELY DIFFERENT PACKAGES and that The Works!-Platinum WOULD NOT
BE BROUGHT to the same level of functionality of Online!-Platinum.
I was told that I would have to pay the full upgrade price for Online!-
Platinum even though I had paid a much higher figure to upgrade to The
Works!-Platinum.  Furthermore, both The Works!-Platinum and Online!-
Platinum are bug-ridden.  Many things do not work as well as they did
in the original Online!  I feel betrayed...  MSS will not get any more
of MY money.  BTW, their tech people were sympathetic but unable to
help.  I asked to speak with the general manager.  He sounds like a
real jerk (IMHO)!  I'm afraid that a once fine company is now being run
by someone who is more interested in profits than quality products and
support.

Gary Walborn @cup.portal.com