Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!gatech!bloom-beacon!usc!cs.utexas.edu!uunet!portal!cup.portal.com!thad
From: thad@cup.portal.com (Thad P Floryan)
Newsgroups: comp.sys.amiga
Subject: Re: Seagate.
Message-ID: <20463@cup.portal.com>
Date: 15 Jul 89 08:29:36 GMT
References: <8907020047.AA15716@lilac.berkeley.edu> <3671@ddsw1.MCS.COM>   <10403@polya.Stanford.EDU> <3687@ddsw1.MCS.COM> <20260@cup.portal.com>   <475@antares.UUCP> <20326@cup.portal.com> <451@sagpd1.UUCP> <20428@cup.portal.com>
Organization: The Portal System (TM)
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While we're on the subject of hard disk reliability and failures ...

The following article appears on page 7 of the July/August 1989 CONNECTION,
published by Computer Plus, 1328 S. Mary Avenue, Sunnvale,  California 94087,
408/735-1199, and is reprinted here in its entirety without permission:

"
SERVICE NEWS

                     APPLE TO REPLACE DEFECTIVE DRIVES

Apple has informed us that a limited number of its 40MB 3.5" hard disk drives
(within the serial number range 335507 to 1023016, inclusive) may experience a
higher than normal failure rate (i.e. the drive does not boot or does not show
up as an icon on the desktop).

If you have a 40MB Apple drive that has experienced such a failure, please bring
it in to our service department.  Our technicians will be able to tell you while
you wait whether your drive is within the specified serial number range.  If it
is, you are entitled to have your drive replaced at no cost.  Please keep in
mind that the turnaround on this type of repair is approximately one week.  The
drive replacement program will be in effect through June, 1990.

Although we regret having to report this type of news, it does give us an
opportunity to re-emphasize the fact that, while you may pay more for the Apple
logo, it's usually worth it.  Few companies can absorb the high costs and bad
press associated with product recalls and refurbishments.  Third-party products
may offer advantages in terms of price or performance, but we urge customers to
consider other factors as well, such as the reputations of the company, length
of product testing, and availability of extended service contracts.
"

Since I used to buy my SCSI cables at Computer Plus before the local Amiga
dealer, HT Electronics, started stocking the same brand, and because the people
at Computer Plus are friendly and helpful, I'm only going to make one comment
about the preceding article:

	1,023,016	ending serial number of inclusive range
	- 335,507	beginning serial number of inclusive range
	---------
>>>>>>>>> 687,509 <<<<<<<<<
          ^^^^^^^
          |||||||

HOLY BAT GUANO, BATMAN!  That's one HELLUVA lot of defective hard disk drives
that will be replaced at no cost and with no questions asked!

And the failure mode is our ol' friend:  "stiction."


Thad Floryan [ thad@cup.portal.com (OR) ..!sun!portal!cup.portal.com!thad ]