Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!usc!cs.utexas.edu!tut.cis.ohio-state.edu!ukma!gatech!mcnc!thorin!clocs!davis
From: davis@clocs.cs.unc.edu (Mark Davis)
Newsgroups: comp.sys.ibm.pc
Subject: Re: 251 Wierdness (summary)
Summary: Seagate listens, but not on Usenet
Keywords: who's in charge at Seagate anyway?
Message-ID: <8770@thorin.cs.unc.edu>
Date: 11 Jul 89 16:36:10 GMT
References: <962@hydra.gatech.EDU>
Sender: news@thorin.cs.unc.edu
Reply-To: davis@cs.unc.edu (Mark Davis)
Organization: University Of North Carolina, Chapel Hill
Lines: 30

In article <962@hydra.gatech.EDU> russ@prism.gatech.EDU (Russell Shackelford) writes:
>
>PS: does Seagate have anything to say about this?  Do they care?
>Do they issue tech/service updates?  Does it matter to them that
>myself and others are now very leary of their products? Does anybody
>know?
>
>russ@prism.gatech.edu         (404) 834-4759

As far as know, Seagate does not have a direct connection to
Usenet/Inet.  Some of their employees have occasionally had private
accounts on cup.portal.com and posted/e-mailed, but obviously on their
own time.

They do care.  They want to keep selling drives.  That is hard to do
with a bad reputation.  There is some competition you know.

If you have problems, questions or complaints, I suggest you call their
sales and tech support line 1(800)468-3472.  They have been most
helpful in the three calls I have made to them.

By the way, today, they told me that the MTBF for the 225 series
(ST225, ST238R, ...?)  is being increased to 100,000 hours.  Lots of
people have complained about the reliability of that drive, but Seagate
seems to have found some data to indicate they are fairly reliable.
(100,000 hrs / 24 hrs/day ~= 4,000 days ~= 11 years of continuous
use.)  (And if you believe MTB figures, Intel has some benchmarks to
sell you.  But, they are an indicator.)

Thanks - Mark (davis@cs.unc.edu or uunet!mcnc!davis)