Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!rutgers!att!mtuxo!mtgzz!drutx!druhi!warn
From: warn@druhi.ATT.COM (WarnerD)
Newsgroups: comp.sys.ibm.pc
Subject: Re: 251 Wierdness (summary)
Keywords: who's in charge at Seagate anyway?
Message-ID: <4414@druhi.ATT.COM>
Date: 12 Jul 89 19:35:07 GMT
References: <962@hydra.gatech.EDU>
Reply-To: warn@druhi.ATT.COM (WarnerD)
Organization: AT&T, Denver, CO
Lines: 24

As a former Seagate employee - although not in the commodity disk drive
end of the business - I believe that a fair statement of their position
on drive problems and failures (at least for individuals, high volume
accounts are different) would be:

	We are in the business of high volume, low cost manufacturing
	of disk drives.  We market directly only to high volume purchasers
	either for resale to end-users or for incorporation into their
	system level products.  We take great pains to thoroughly test
	our products but cannot bear the expense of direct end user
	support.  We provide our accounts with information on reported
	problems, workarounds, etc. and expect them to support the
	end user.

Note that this is emphatically NOT any statement directly from Seagate
but only my own personal opinion of what their position is.

In other words - if you have problems, contact your vendor;
if you're considering purchase make sure you understand and accept
whatever warranty provisions go along with your purchase.  It goes without
saying that unknown, fly-by-night mail order folks present a certain
risk that saving a few bucks may not offset.

Dave Warner