Xref: utzoo comp.sys.ibm.pc:31555 misc.consumers:11487
Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!rutgers!iuvax!uxc.cso.uiuc.edu!tank!phd_jacquier@gsbacd.uchicago.edu
From: phd_jacquier@gsbacd.uchicago.edu
Newsgroups: comp.sys.ibm.pc,misc.consumers
Subject: Re: Do not order from PC BRAND.
Message-ID: <4455@tank.uchicago.edu>
Date: 14 Jul 89 19:12:15 GMT
Sender: news@tank.uchicago.edu
Distribution: usa
Organization: University of Chicago Graduate School of Business
Lines: 21

>In article <4436@tank.uchicago.edu< phd_jacquier@gsbacd.uchicago.edu writes:

><I try to open the box and i can't... I finally open it to discover that the
><foam protecting stuff around the monitor has molten totally and resolidified
><around the monitor.
><You have to see it to believe it! Their wherehouse must be pretty hot! 
> 
>Could be heat, but seems more likely that some solvent vapors got in there.
>                        - scott

End of my story: They do melt foam around equipment as was pointed out to me
by some charitable souls but... The foam is melted inside plastic bags so 
that you do have two pieces of a casing that are reusable. The shipment i
received had the monitor wrapped in a bag and the foam melted around it di-
rectly in the carton box...absurd. 
In addition the monitor was damaged (casing and knobs).
Also there was no manual or cables of any kind. 

PC Brand did let me drive myself to their offices and gave me an exchange
on the spot with correctly melted foam ,cables and manual. So they did
do the maximum to correct the problem.