Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!rutgers!apple!chuq
From: chuq@Apple.COM (Chuq Von Rospach)
Newsgroups: comp.sys.mac,apple.general
Subject: More on Jasmine Drives
Message-ID: <33121@apple.Apple.COM>
Date: 13 Jul 89 19:59:19 GMT
Organization: Life is just a Fantasy novel played for keeps
Lines: 41

People following the Jasmine discussion a few weeks ago (has it been that
long? How time flies when you're hard disk is down...) might remember that
my disk crashed and I sent it to Jasmine for repair. 

Today (three weeks later) I get the estimate for repair. Actually, there
were two estimates: $393 and $425. Jasmine called back and tried to increase
the repair while ComputerWare was trying to contact me.

Imagine this. They want $400 to repair a disk that's maybe three months out
of warranty that I can buy for $550 new. And it only took them three weeks
to let me know.

You can imagine my response. I won't repeat it because this is a family
network. However, I did *not* authorize repair and they're shipping my new
doorstop back to me. 

I have, for a long time, been a strong Jasmine supporter. This dead disk, in
fact, was my third Jasmine. It's my last. Charging 75% of the retail price
for a repair is beyond stupid, it's criminal -- especially since Jasmine
won't sell parts to dealers. There is only one place to get Jasmine gear
serviced and they obviously know it.

Rather than continue to support this kind of corporate nastiness, I'm
declaring the drive dead and buried and I'll start over with something else.
People considering Jasmine hardware should consider this -- if it breaks,
how much will it cost you to fix it? 

If there's someone out there who's a good hardware hacker and wants to take
a chance, I have a non-working hard disk (Jasmine 20, new style with
Driveware software and manual, non-functional) that you can have for $100
(or make me an offer). Anything to get it out of my sight.

chuq (just sign me disgusted)


Chuq Von Rospach      =|=     Editor,OtherRealms     =|=     Member SFWA/ASFA
         chuq@apple.com   =|=  CI$: 73317,635  =|=  AppleLink: CHUQ
      [This is myself speaking. No company can control my thoughts.]

You are false data. Therefore I shall ignore you.