Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!apple!jdevoto
From: jdevoto@Apple.COM (Jeanne A. E. DeVoto)
Newsgroups: comp.sys.mac,apple.general
Subject: Re: More on Jasmine Drives
Message-ID: <33130@apple.Apple.COM>
Date: 14 Jul 89 00:36:12 GMT
References: <33121@apple.Apple.COM>
Organization: Apple Computer Inc, Cupertino, CA
Lines: 21

One thing that may be reason for Jasmine to charge so much: was the
problem a bad drive mechanism? The mechanism is most of the drive's
materials cost, and while I have no idea how much the mechanism
manufacturer charges Jasmine, it's probably several hundred.

Mechanisms can sometimes be repaired, but it's a chancy operation
and often winds up costing more than a new mechanism.

Not that any of this is any comfort, but it may help explain why
the repair charge is so huge. (I will say that if a drive's only
three months out of warranty, I'd prefer to replace the mechanism
for free or at a loss, rather than alienate a customer. But that's
just me.)

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