Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!apple!keith
From: keith@Apple.COM (Keith Rollin)
Newsgroups: comp.sys.mac,apple.general
Subject: Re: More on Jasmine Drives
Message-ID: <33132@apple.Apple.COM>
Date: 14 Jul 89 02:30:27 GMT
References: <33121@apple.Apple.COM>
Organization: Apple Computer Inc, Cupertino, CA
Lines: 24

In article <33121@apple.Apple.COM> chuq@Apple.COM (Chuq Von Rospach) writes:
>People following the Jasmine discussion a few weeks ago (has it been that
>long? How time flies when you're hard disk is down...) might remember that
>my disk crashed and I sent it to Jasmine for repair. 
>
>Today (three weeks later) I get the estimate for repair. Actually, there
>were two estimates: $393 and $425. Jasmine called back and tried to increase
>the repair while ComputerWare was trying to contact me.
>
>Imagine this. They want $400 to repair a disk that's maybe three months out
>of warranty that I can buy for $550 new. And it only took them three weeks
>to let me know.

Don't get too riled about this. That would border on hypocrrisy. Apple's
service providers aren't that much better in terms of timeliness or price.
Coupled with our sub-average 90-day waranty, and customers are pretty pissed
off at us, too.

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"Argue for your Apple, and sure enough, it's yours" - Keith Rollin, Contusions