Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!ncar!ames!apple!chuq
From: chuq@Apple.COM (Chuq Von Rospach)
Newsgroups: comp.sys.mac
Subject: Re: More on Jasmine Drives (and ComputerWare)
Keywords: Jasmine, HD Failures, HD MFGR Failures
Message-ID: <33257@apple.Apple.COM>
Date: 18 Jul 89 16:27:53 GMT
References: <1642@thumper.bellcore.com>
Organization: Life is just a Fantasy novel played for keeps
Lines: 39


>It's been over a month since I sent both of the defective Jasmine 140
>InnerDrives back for repair. So far, I haven't heard a word. I did learn a 
>valuable lesson though. From now on I encourage all buyers of Mac hardware in 
>my area to specify Apple drives.

I talked at some length to the ComputerWare people, which is where I bought
my Jasmine doorstop. They looked at three or four possibilities to help me
out (none of them revenue generating for them I might add). They also
mentioned a couple of interesting factlets. First, if you bought your
Jasmine through them and it is under warranty and you don't need data
recovery, they'll swap you with a new drive from inventory and then fight
Jasmine for a replacement with you completely out of the loop. (Hurrah
ComputerWare!). Second, they've stopped selling Jasmine -- they have not
removed it from their price lists and hope it is temporary (if Jasmine can
get its act together and fix things up) but right now, they're not replacing
inventory or pushing the hardware. Part of the reason was the continuing
service hassles they get from jasmine in getting things fixed. They're also
having trouble getting inventory out of Jasmine (which has all sorts of
other implications).

I can only say nice, really nice things about ComputerWare. They have on
multiple occasions gone out of their way to make things right. Their staff
is intelligent, friendly and knowledgable. Their prices are good. And
they're there when things break -- even if it isn't their fault, they'll do
what they can.

One *other* factlet about Jasmine. When I brought this up on CompuServe, the
Jasmine person justified the $400 repair cost as being because the drive
mechanism is so expensive -- and then pointed out that I could, instead, buy
a brand new Jasmine 20 with a two year warranty for only $422 -- a special
Jasmine offer to CompuServe MAUG members. What a deal.

chuq

Chuq Von Rospach      =|=     Editor,OtherRealms     =|=     Member SFWA/ASFA
         chuq@apple.com   =|=  CI$: 73317,635  =|=  AppleLink: CHUQ
      [This is myself speaking. No company can control my thoughts.]