Path: utzoo!attcan!uunet!zephyr.ens.tek.com!tektronix!tekcrl!tekgvs!toma
From: toma@tekgvs.LABS.TEK.COM (Tom Almy)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Desktop Publishers???
Message-ID: <5647@tekgvs.LABS.TEK.COM>
Date: 26 Jul 89 15:17:07 GMT
References: <8703@attctc.Dallas.TX.US> <1640009@hpspcoi.HP.COM> <12830@well.UUCP> <5525@arcturus>
Reply-To: toma@tekgvs.LABS.TEK.COM (Tom Almy)
Organization: Tektronix, Inc., Beaverton,  OR.
Lines: 22

In article <5525@arcturus> mitch@arcturus.UUCP (Mitchell S. Gorman) writes:
>casey@well.UUCP (Kathleen Creighton) writes:
>>It doesn't *matter* that it's a "bug" or that WPCorp might eventually fix
>>it if you're working on a 150-page manuscript with a deadline.

>... And _I_ will bring up once again the sore point of software owners
>having to pay for fixes.  Being a programmer myself, I am well aware that
>"there is ALWAYS one more bug," but I think it's just a bit too mercenary
>to charge someone for the correction to one of your own mistakes!

WPCorp, and other "user friendly" companies (which excludes most big names)
will give you a free upgrade if you report a bug.  I have received three
WordPerfect 5.0 upgrades, and never paid a nickel (not even for the phone
calls, which were 800 numbers).  But there are other companies that you
can report bugs to and you never hear from them again until they want you
to send big bucks for an upgrade -- sometimes you can *YELL* at them, citing
them selling defective software, and get a free upgrade.


Tom Almy
toma@tekgvs.labs.tek.com
Standard Disclaimers Apply