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From: gary@dvnspc1.Dev.Unisys.COM (Gary Barrett)
Newsgroups: comp.sys.ibm.pc
Subject: Packard-Bell Technical Support GREAT!
Keywords: Packard-Bell
Message-ID: <715@dvnspc1.Dev.Unisys.COM>
Date: 26 Jul 89 19:03:41 GMT
Distribution: na
Organization: Unisys Corporation, Devon, PA
Lines: 36

Last Christmas, I purchased a Packard-Bell CGA monitor at a very good
price from a discount house.  But four months later, the monitor power
supply suddenly gave up the ghost.  

Went to many computer repair places in my area.  Always got the same
reply: "You have to be kidding.  We wouldn't touch that thing."  So I
was a bit put out with Packard-Bell.

Then I learned over the net that I should try Packard-Bell's technical
support 800 phone-number, included in the product manual.  Other
people were giving the company rave reviews, so I thought I'd try
one last shot before trashing the faulty equipment.

And very glad I did!  The Packard-Bell people were 
knowledgeable and polite.  They assigned me an "RMA number" and told
me to ship the monitor to them, along with my proof of purchase.  I
did as they requested, shipping it via ground UPS.  (From Pennsylvania
to California)

Just three weeks later, I got a brand new monitor (still sealed), no
questions asked.  And they phoned me to assure themselves that I got the 
monitor OK and was happy with the transaction.

These people are great!  And when you consider that the same nearby
discount house is now offering a Packard-Bell 20MB hard- disk PC/AT clone for
about $1200, one may consider their lesser-known
brand name a worthwhile risk.

So I thought I'd give Packard-Bell a hand.  (I am not in any way
connected with the company, by the way.)


Gary L. Barrett
Unisys Corporation
Devon Engineering Facility
Wayne, PA