Xref: utzoo comp.sys.mac:35114 comp.sys.mac.programmer:7737
Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!csd4.milw.wisc.edu!bionet!apple!rickf
From: rickf@Apple.COM (Rick Fleischman)
Newsgroups: comp.sys.mac,comp.sys.mac.programmer
Subject: Re: APDA status report
Message-ID: <2958@internal.Apple.COM>
Date: 21 Jul 89 19:45:53 GMT
References: <8329@bsu-cs.bsu.edu>
Organization: Apple Computer Inc, Cupertino, CA
Lines: 37

In article <8329@bsu-cs.bsu.edu> mithomas@bsu-cs.bsu.edu (Michael Thomas Niehaus) writes:
>Here it is, the 20th of July.  I sent in my customer agreement on June
>30, and I still have not heard back from APDA.  At least they do not
>bill your credit card right away.
>
>I have heard various "yes, they are slow" messages before on the net, but
>can someone answer the question "why are they so slow"?  I am wanting to
>purchase some programming documentation, but I can't.  (At least I found
>that the Mac Zone carries the Inside Macintosh books.  I ordered volume
>4 today, and it should arrive tomorrow.)
>
>I think that anything over 10 days to process a simple piece of paper
>is unreasonable.  You would think that Apple, since they specialize in
>computing, would be able to get this down to an automated process.  This
>should only take about 15-20 minutes to type in the info.  But it looks
>like it is taking 15-20 days (or more).

At APDA, we are still experiencing delays in sending out membership cards and
confirmations of membership to new members.  This is a situation that we are
working to fix as soon as possible.  However, this delay does NOT prevent new
members from placing orders.  Approximately two weeks after we receive your
fee and signed agreement, you can call our order number (800) 282-2732, and
place an order.  You should be up on our computer system by that time.  Just
explain to the customer service representative that you are a new member that
has not yet received a card.

Again, we are aware of this problem and are working to correct it as soon as
possible.

Also, you can send electronic mail APDA inquires or orders to:
APDA@applelink.apple.com.

Rick Fleischman
Developer Channels/APDA
Apple Computer, Inc.
rickf@apple.com
AppleLink: FLEISCHMAN@applelink.apple.com