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From: steveg@tove.umd.edu (Steve Green)
Newsgroups: comp.sys.mac
Subject: Re: Everex WARNING.
Message-ID: <18695@mimsy.UUCP>
Date: 23 Jul 89 23:02:07 GMT
References: <11305@cit-vax.Caltech.Edu]  <1570006@hp-ptp.HP.COM>
Sender: nobody@mimsy.UUCP
Reply-To: steveg@tove.umd.edu.UUCP (Steve Green)
Organization: U of Maryland, Dept. of Computer Science,
Lines: 28

In article <1570006@hp-ptp.HP.COM]  davew@hp-ptp.HP.COM (Dave_Waller) writes:
] I, for one, will NEVER buy anything from EverEx, based on this posting, and
] will petition my collegues and fellow Mac users to Boycott this company.,
] Greg, the situation you have been put through over an $85 product is simply
] rediculous. I hope EverEx understands that they are compromising thousands
] of dollars worth of sales by treating you this way... maybe even the viability
] of their company.
] 
] Hey Mac-folks, we really need to stick together on issues like this. Greg has
] been abused and mistreated by EverEx over an issue that quite frankly is at the
] noise level financially for them. I know this sounds radical, but the only
] way companies like EverEx are going to shape up is if we hurt them where it
] counts -- in the pocketbook.
] 
I have my own Everex stories to tell but I think that you may be overreacting.
I agree that Everx has made a foolish mistake by not resolving the issue.  They
should at the very least, replace the unit and revoke the dealership from the
mail-order house for not hounoring the warranty. (Is that legal?)  Now, I say
this is an overreaction because I feel the issue was poorly handled on both
sides.  That is, if you are going to buy mail-order, make sure you know who you
are purchasing from and what their polocies are.  Had this happened in a local
retail store, it could have been resolved on the spot.  I am pretty sure that
there are laws that make dealers honour a products warrenty.
As for the blown fuse, I think a call to Apple or even a trip to another dealer
would have solved that problem the second time.  

--flame on...
					steveg@tove.umd.edu