Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!cornell!uw-beaver!rice!sun-spots-request
From: capmkt!brent@uunet.uu.net (Brent Chapman)
Newsgroups: comp.sys.sun
Subject: Re: sun!bugs == /dev/null?
Keywords: Miscellaneous
Message-ID: <67@brazos.Rice.edu>
Date: 5 Jul 89 17:06:43 GMT
Sender: root@rice.edu
Organization: Sun-Spots
Lines: 23
Approved: Sun-Spots@rice.edu
X-Sun-Spots-Digest: Volume 8, Issue 66, message 5 of 9

# I've sent several bug reports to sun!bugs. The mailer didn't return them,
# but I never heard of them again. I began to wonder, "Is anybody
# listening?" So I sent an inquiry, "Yooohooo. Anybody there?"

If you have a support contract, you should send bug reports (INCLUDING
your support contract "Site ID" prominently at the beginning of the
message) to sun!hotline; this is supposed to be exactly equivalent to
calling a problem in through the answer center (it will have a service
order number assigned to it, and be routed to an engineer, and so on).
Now, we all know how long it takes Sun to actually _respond_ to any such
problems, so don't hold your breath...

sun!bugs is for people without service contracts, and since Sun is having
so much trouble just keeping up with their paying customers (like me) at
the moment, I sure _hope_ they aren't spending much time on sun!bugs...


Brent

Brent Chapman					Capital Market Technology, Inc.
Computer Operations Manager			1995 University Ave., Suite 390
brent@capmkt.com				Berkeley, CA  94704
{apple,lll-tis,uunet}!capmkt!brent		Phone:  415/540-6400