Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!iuvax!cica!ctrsol!ginosko!uunet!mitel!sce!cognos!dgbt!andrew From: andrew@dgbt.uucp (Andrew Patrick ) Newsgroups: comp.dcom.modems Subject: Re: Fabulous modem service after lightning!!! Summary: A less cheery story Message-ID: <1200@dgbt.uucp> Date: 27 Jul 89 15:10:07 GMT References: Reply-To: andrew@dgbt.crc.dnd.ca (Andrew Patrick (DBR)) Organization: The Communications Research Centre, Ottawa, CANADA Lines: 30 In article msmith@topaz.rutgers.edu (Mark Robert Smith) writes: >I just had a terrific experience with modem repair AFTER the warranty >expired, and I thought I'd tell you about it. ... [rosey story deleted] Just to add a little balance, here is my Supra story: I purchased 2 2400 baud modems last January. In February, one of them began to emit a loud "buzz" when powered up. It would no longer respond to commands from the computer, and was generally "dead" (a technical term). Since it was still under warranty, I sent it back to the dealer for repairs. The dealer sent it back to Supra. Then, I waited. Then, I waited some more. Then, I did some more of this. Five months later, Supra sent a brand new modem to my dealer, and I picked it up from there. Five months is a long time for a modem to go without talking to another modem :-) -- Andrew Patrick, Ph.D. Communications Research Centre (613) 990-4675 Department of Communications, Ottawa, Canada UUCP, INTERNET: andrew@dgbt.crc.dnd.ca PATH: utzoo!bnr-vpa!bnr-rsc!dgbt!andrew BITNET: andrew@doccrc (if all else fails)