Xref: utzoo comp.mail.misc:2242 misc.legal:10002 Path: utzoo!attcan!uunet!cs.utexas.edu!sun-barr!ames!ncar!noao!arizona!amethyst!rsm From: rsm@math.arizona.edu (Robert S. Maier) Newsgroups: comp.mail.misc,misc.legal Subject: a problem accessing Compuserve mailboxes Message-ID: Date: 29 Jul 89 01:22:21 GMT Distribution: na Organization: University of Arizona Mathematics Department Lines: 33 A few days ago I had a bad experience with Compuserve which I thought I had better share. I was trying to test out the new Internet<->Compuserve mail link, and sent a mail message from my machine on the Internet to my account on Compuserve. Unfortunately I was unable to log in to Compuserve to check for it. I contacted Compuserve customer service, and they told me my account was cancelled last week for lack of use. (It's been quite a few months since I last logged in.) No problem, or so it seemed. I asked them to turn the account back on and bill me whatever their fee for that is. But they said, no way. You'll have to get a new account, and a new mailbox. But what about mail directed to my old account's mailbox, I asked. Sorry, I was told. Your mailbox will be new, and all mail sent to the old mailbox will either be bounced or fall into a black hole. This is pretty annoying. (At one time I included my old Compuserve number in my .signature, and I'm sure some people still have it on file.) Can a commercial firm like Compuserve, which is in the business of selling mailboxes, deny me access to my mail like that? I asked about forwarding mail from the old mailbox to the new, but they said they'd never heard of such a practice. Comments, anyone? -- Robert S. Maier | Internet: rsm@math.arizona.edu [128.196.128.99] Dept. of Math. | UUCP: ..{allegra,cmcl2,hao!noao}!arizona!amethyst!rsm Univ. of Arizona | Bitnet: maier@arizrvax Tucson, AZ 85721 | FAX: +1 602 621 8322 U.S.A. | Voice: +1 602 621 6893 / +1 602 621 2617