Path: utzoo!utgpu!watmath!att!bellcore!rutgers!cs.utexas.edu!uunet!ginosko!cg-atla!jmacdon
From: jmacdon@cg-atla.UUCP (Jeff MacDonald)
Newsgroups: sci.electronics
Subject: Re: Service from Jameco Electronics
Message-ID: <7500@cg-atla.UUCP>
Date: 8 Aug 89 15:23:20 GMT
References: <3143@blake.acs.washington.edu>
Reply-To: jmacdon@cg-atla.UUCP (Jeff MacDonald)
Distribution: na
Organization: Agfa Compugraphic Division
Lines: 25

In article <3143@blake.acs.washington.edu> erf@blake.acs.washington.edu (John Firestone) writes:
>I have been buying parts from Jameco Electronics for over ten years...
>Lately, I am not so sure.

I, too, have had problems with Jameco recently.  I ordered an AT i/o
board from them and asked that it be shipped overnight.  Two days
later when it hadn't arrived I called.  They said they had no record
of the order, that they would track it down, and that they would
reship if, and only if, they were sure the first one hadn't gone out.
In the mean time we discovered that they had shipped the first one,
but had neglected to put anybody's name anywhere on or in the package
so the receiving dept. here didn't know who to contact.  I called
Jameco back and told them what happened and they assured me it
wouldn't happen again.  The next day the second (reshipped) board
arrived with nobody's name in evidence.  I called them again, and told
them I very unhappy and would be sending the (mistakenly reshipped)
board back.  After two months I still have not received a refund.

I don't know if I'd accuse them of malice, just gross incompetence.

-- 
Jeff MacDonald ([decvax|ulowell]!cg-atla!jmacdon)
Agfa/Compugraphic Division  200-2-9F
200 Ballardvale, Wilmington MA 01887
(508) 658-0200,  extension 5406