Xref: utzoo comp.sys.att:7209 unix-pc.general:3501
Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!ukma!uunet!uvm-gen!banzai!john
From: john@banzai.UUCP (John Canning)
Newsgroups: comp.sys.att,unix-pc.general
Subject: Re: Wanted
Keywords: 3B1
Message-ID: <1292@banzai.UUCP>
Date: 6 Aug 89 21:00:15 GMT
References: <602@mbph.UUCP> <804@bagend.UUCP>
Reply-To: john@banzai.UUCP (John Canning)
Organization: People's Computer Company, Williston, VT
Lines: 19

In article <804@bagend.UUCP> jan@bagend.UUCP (Jan Isley) writes:
>
>AT&T no longer provides warranty service for any 7300|Unix PC|3B1.
>

Over the past two months, we've sold several 3B1 computers, which we
purchased from our AT&T distributor in January.  Three of these
machines have had hard drive & mother board problems.  We have had
no trouble getting the machines serviced under their warranty.

If VARS or other authorized AT&T resellers are having trouble with
the hotline and getting warranty service, AT&T provides what they
call a Resellar Assist Line (I call it the idiot's hotline)
800-231-7863.  This number is used to report bad techs or other
AT&T employees who try to give you a run around.

We recently received an updated statement on AT&T's warranty policies.
They said that they will support a discontinued product's warranty from
one year from when the machine is discontinued.