Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!csd4.csd.uwm.edu!cs.utexas.edu!tut.cis.ohio-state.edu!netsys!vector!telecom-gateway From: ben@sybase.com (ben ullrich) Newsgroups: comp.dcom.telecom Subject: Re: Sprint Bashing Should Stop! Message-ID: Date: 19 Aug 89 03:18:30 GMT Sender: news@vector.Dallas.TX.US Organization: sybase, inc., emeryville, ca. Lines: 63 Approved: telecom-request@vector.dallas.tx.us X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@vector.dallas.tx.us X-TELECOM-Digest: volume 9, issue 312, message 6 of 6 > My Sprint bill is $30,000 - $40,000 per month. My phone bill comes in a big > box with detail of every call. I have NEVER found one of those details > to be a call that was not answered. How often did you check every record? How can you be so sure about so many calls? > I consider the offhanded and uninformed response of the moderator that > "Sprint doesn't have answer supervision" to be uncalled for bashing. > It is not factual and it as uncalled for. Not really. Where is your counter-evidence? > Just because they offer lousy residential service, you can't damn the entire > company for it. If they happen to make a business decision to care > less about residential services, than business services, fine. Don't > use them from your home. However, you would be a fool to refuse to > consider them for business use based on their residential services. This is inane. A good deal of business service provided by them is over the same type of lines, and of course the network is all the same. Besides, a ``business decision'' doesn't give them the right to rip people off and do nothing about it. That type of ``business decision'' is a fairly cowardly one: businesses are much less likely to complain about (let alone EXAMINE) their bills than residential folks are. With business service, Sprint can make tons of money and not have to be accountable for their billing. And believe me, they do this. Sybase used to be a $14 K per month customer of Sprint's. After a year of ignoring us (no representative contact), and six months of DISMAL international service (many calls to the UK not completing or being cut off for weeks at a time, as well as nearly non-functional international FAX service), I moved us to a T-based service with MCI, saving 34% and getting better customer service, international, and FAX quality than we have ever experienced. I remember all the mornings I came in at 6 to be with the international marketing folks to listen in on their calls and make records of calls to the UK so Sprint could tell me there was nothing wrong with anything at that time. ``I'll fill out a trouble ticket,'' they said. ... and toss it in the garbage, I thought. I'll never forget the nerve of my customer service rep when she told me that anyone could bill calls to our numbers with no verification. ``Everyone [ATT, MCI, etc.] does it,'' she said. She also said she'd take the charge off. That was in March; the amount is still being billed to us to this day. > My basic complaint is that too much information on this list is either > hearsay or outdated or just plain wrong. I have nothing against > savaging a vendor who's screwing up (readers of comp.sys.sequent will > attest to that). However, I do feel that we should be dealing in facts > rather than inuendo. The amount of pro-ATT bigotry is astounding. > For some reason, very little of the Sprint "information" is factual or > current. This is what I object to. It sounds more like you just don't like the fact that your company isn't thrilling the majority of readers here. Your ``information'' on the subject is no more credible than anyone else's. You relate your experiences with hearsay, everyone else does too. Why is everyone else wrong just because you don't like their conclusions? Don't you sort of wonder why there aren't more people saying praises of Sprint? ben ullrich consider my words disclaimed,if you consider them at all sybase, inc., emeryville, ca "When you deal with human beings, a certain +1 (415) 596 - 3500 amount of nonsense is inevitable." -- mike trout ben@sybase.com {pyramid,pacbell,sun,lll-tis}!sybase!ben