Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!brutus.cs.uiuc.edu!wuarchive!texbell!vector!telecom-gateway From: zygot!john@apple.com (John Higdon) Newsgroups: comp.dcom.telecom Subject: A Sprint Non-Bash Message-ID: Date: 30 Aug 89 03:06:09 GMT Sender: news@vector.Dallas.TX.US Organization: Green Hills and Cows Lines: 19 Approved: telecom-request@vector.dallas.tx.us X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@vector.dallas.tx.us X-TELECOM-Digest: volume 9, issue 332, message 1 of 9 With all of my snorting about Sprint, I do maintain a secondary account on most of my lines. This evening, it suddenly occurred to me that my latest line had not been added to the account. So I settled back in the chair with a good book and dialed 800 877-4646, expecting the usual 30+ minute wait for a person. I dialed the number, ka-klunk, "Thank you for calling Sprint, may I help you?" Oh. Huh. You're a person? She was. I gave her my account number, told her the number of the added line, and that I was a secondary subscriber. She updated my account and wished me a good evening. Total transaction time: approx 60 seconds. One of my major contentions with Sprint has been the difficulty in reaching service people. We may be rethinking our position. Then again this may have been a fluke! -- John Higdon | P. O. Box 7648 | +1 408 723 1395 john@zygot | San Jose, CA 95150 | M o o !