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From: marcs@crplabs.UUCP (Marc Snyder)
Newsgroups: comp.unix.xenix,comp.graphics
Subject: Thanks and Apologies
Keywords: Xenix Southwind Software
Message-ID: <464@crplabs.UUCP>
Date: 28 Aug 89 20:10:57 GMT
Reply-To: marcs@crplabs.UUCP (Marc Snyder)
Organization: CIBA-GEIGY Corporation, Ardsley NY
Lines: 24

Netlanders:
        First of all, thanks to all of you who sent along their advice
concerning my problem running Southwind Software's Grafsman package.  I
appreciate your help.
        Now, time for some crow.  I had mentioned in my earlier posting
that Southwind's technical personnel had been uncooperative.  This statement
was UNTRUE.  It seems that Southwind Software had a contact name different
from mine in their files.  This was the name of another administrator within
my company.  He had spoken to Southwind between my initial support call, and
my posting.  We had gotten our wires crossed, and as far as I knew, they had 
been neglecting me.  In speaking with Dennis Roberts (the Western Regional
Manager from Southwind) I have discovered that they have been working 
diligently on our problem all along.  My original posting just served to annoy 
Southwind's engineers, and made them feel unappreciated.  My apologies go out 
to the people at Southwind which I may have offended.
        My *problem* with Southwind was unfounded.  If I should need to buy
another graphics package again, I will surely go back to Southwind.
        And in the cause of attempting to learn a lesson -- These opinions are
my own, and in no way reflect those of Ciba-Geigy's.
--
Marc Snyder                     UUCP: ...philabs!crpmks!crplabs!marcs
System Administrator                  ...gaboon!crpmks!crplabs!marcs 
Ciba-Geigy Corporation
Ardsley, New York               Work: 800.431.1874 x2924    Play: 914.592.5234