Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!csd4.csd.uwm.edu!cs.utexas.edu!sun-barr!rutgers!att!cbnewsm!tp
From: tp@cbnewsm.ATT.COM (thomas.a.pierce)
Newsgroups: comp.sys.apple
Subject: Re: A2-central...AUGGGGGGGGGGGHHHHHHHH!!
Summary: Again...
Message-ID: <3301@cbnewsm.ATT.COM>
Date: 25 Aug 89 21:10:29 GMT
References: <16479@pasteur.Berkeley.EDU> <127500012@tippy>
Organization: AT&T Bell Laboratories
Lines: 63


     I wrote...
> >It's not that I NEED the $4.67 back, but it's the PRINCAPAL of this.
> >A2-Central, by printing the warranty quoted above, assured me my money back,
> >AND THEY COPPED OUT!  Say somebody here goes with a 1/yr. disk & paper
> >subsciption and doesn't like the first issue, but he reads the little
> >'disclaimer' section and sees he can recieve a -FULL- refund.  He figures
> >he'll let it go another month...  He doesn't feel #2 is worth the money
> >either, but with the disclaimer's promise he waits another month...  Ok, he's
> >ready to cancel!  #3 left no doubt, A2 wasn't for him.  He sent a letter
> >expressing his disatisfaction... A few weeks later a check from A2 was in his
> >mailbox for...($80*3/4yr.=) $60???  "Wait, A2 promised," he thought, "they
> >promised me!!" So, he loses $20(until he can clear things up w/A2),and he has
> >to go through the hassle of calling (long distance) Kansas, and the joy of
> >locking horns with whoever answers!  Also, just maybe A2 knows exactly what
> >they are doing...  Maybe they're counting on me not wanting to go through the
> >hassles... yeah...  Maybe they figure if they rip me off, even if it's only
> >$4.67, and they do the same to 10 other people, they'll have an extra $46.70
  
  Somebody whose name I (oops..) deleted early... :-) 
> I've never seen the A2 "full refund" guarantee,

   More from me:
 Here it is (again...), quoted from the credit/disclaimer section on the last 
page-
   "Unsatisfied customers may cancel their subscription at any time and 
    ^^^^^^^^^^^^^^^^^^^^^ -- that's me!

recieve a full refund of their last subsciption payment."
          ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ -- what they OWE me!!

> but I have seen that they 
> will give you a full refund on the unused portion of your subscription.

   That's for SATISFIED customers!!

> I don't see your point.  You expect to get a free ride or what? 

   Nope.  I would have cancelled after issue #1, and taken a check for $4.xx,
-BUT- I saw the 'money-back garrantee' -AND DECIDED TO GIVE THEM ANOTHER CHANCE!


> I take both the paper and disk subscriptions and am very satisfied.

  You're entitled to your views and opinions and so am I.

> By continuing your argument, what if all their current subscribers        
> cancelled after 11 months?  You really think A2 could refund the money
> that was already put into printing and mailing?

  Nope, but nobody has encouraged or done that!  Do you think it hurts them so 
much to refund $4.xx?!?!  They charge $28 for 12 EIGHT PAGE NEWSLETTERS!!  Oh,
sure they also offer a catalog, and free GEnie signup, but they probably get
PAID for putting items in their catalog, and do you actually BELIEVE that they
pay your (approx.) $30 GEnie signon fee?  C'mon!  They don't even have a large
number of employees!

  -Tom
-- 
______________________________________________________________________________
| Tom Pierce         | These opinions don't represent anyone at AT&T (but me!)|
| tp@cbnewsm.ATT.COM | These opinions may be harmful or dangerous if swallowed|
|_tomp@pro-palace____|_These_opinions_are_100%_pure_and_contain_no_cholesterol|