Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!cs.utexas.edu!uunet!portal!cup.portal.com!JerryK
From: JerryK@cup.portal.com (Jerry E Kindall)
Newsgroups: comp.sys.apple
Subject: Re: A2-central...AUGGGGGGGGGGGHHHHHHHH!!
Message-ID: <21663@cup.portal.com>
Date: 28 Aug 89 22:29:30 GMT
References: <16479@pasteur.Berkeley.EDU> <127500012@tippy>
  <3301@cbnewsm.ATT.COM> <10842@smoke.BRL.MIL>
Organization: The Portal System (TM)
Lines: 28

I forwarded the discussion up till Friday (or Saturday) on this topic to Tom
Weishaar this past weekend (apologies to Tom Pierce, who asked me not to do
that just yet -- I did it before I saw his reply), and Tom sent me a reply
to be posted to the net.  Here it is, in its entirety, verbatim:

     We've checked the paperwork on Tom Pierce and he's right, we made a
mistake. We should have refunded his full $7, which we've done today (Aug
28), along with something extra for his trouble.
     In fact, A2-Central does have a policy of refunding unsatisfied
subscribers the FULL AMOUNT of a subscription. Almost all of the few refund
requests we get, however, are from satisfied subscribers who have moved on
to other computers. They only ask for, and we only send them, a refund
covering the unused portion of their subscriptions. My staff mistakenly
processed Pierce's request as this type of refund, although his letter made
it quite clear he was dissatisfied--he should have been sent the full $7.
     We do make mistakes, but we're not out to cheat anyone and we're not
liars. We're also very careful about not slandering small businesses until
we're very sure there's an actual problem, and we hope Pierce does likewise
in the future.
     Tom Weishaar
     A2-Central

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/\    Jerry Kindall    | JerryK@cup.portal.com
  \/  Death to COBOL   | GEnie: A2.JERRY   ALink: A2 Jerry

The answer that evades our brains, we only think we're wearing chains
                                                  -- Utopia