Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!csd4.csd.uwm.edu!cs.utexas.edu!ut-emx!allred
From: allred@ut-emx.UUCP (Kevin L. Allred)
Newsgroups: comp.sys.ibm.pc
Subject: Re: About to purchase 286, Need INFO.
Summary: Express micro mart a bad place to do business
Keywords: Express Micro Mart Inc.
Message-ID: <17543@ut-emx.UUCP>
Date: 23 Aug 89 22:06:43 GMT
References: <2612@cbnewsc.ATT.COM>
Distribution: usa
Organization: UT-Austin, Dept. of Chem. Engr
Lines: 35

In article <2612@cbnewsc.ATT.COM>, rtr@cbnewsc.ATT.COM (ricardo.t.rollins) writes:
> I'm in the market for a 286 AT class machine, and am presently considering
> several companies. But there is one company I don't know about, and haven't
> heard experiences (good, or bad) about. I was wondering if anybody out there
> has one of their machines or done business with the company before.
> 
> Company:	Express Micro Mart Inc.
> 		West Bloomfield, MI
> 		(800) 533-0177

I ordered DOS 3.3 and an AT I/O card from them.  The DOS was supposed
to be a generic Pheonix DOS, but what I got was a surplus Everex DOS
3.3.  It had a sticker right on the outside of the package saying "NOT
FOR RESALE, OR SALE WITHOUT A COMPUTER".  I ordered the AT I/O card
specifically from them because they advertised 2Ser., 1 Par, and 2
game.  The card I recieved had only 1 game port.  Admittedly that
isn't that big a deal, but it wasn't what I ordered, and it wasn't
what they advertised.  I tried unsuccessfully for more than a week to
contact their costomer support number to get an exchange, but the
number was constantly busy.  I never found the order line busy :-(.
My conclusion is that they are more than happy to take your money, but
don't seriously consider support worth their time.  I wrote a letter
of complaint explaining my dissatisfaction, but after 4 weeks I have
heard no reply from them.  I am at the current time disputing the
charge for the I/O card with my credit card company as not being what
I ordered.  I strongly encourage everyone not to do business with this
company or you may end up getting burned.  I'm glad that the most I
will be out is 1 game port, but I don't even know that since I haven't
even tested the card -- I wouldn't be surprised if it doesn't even
work.
-- 

	Kevin Allred
	allred@emx.cc.utexas.edu
	allred@ut-emx.UUCP