Path: utzoo!attcan!uunet!sunquest!whm
From: whm@sunquest.UUCP (Bill Mitchell)
Newsgroups: comp.sys.ibm.pc.rt
Subject: Re: IBM bug notification/update policy
Message-ID: <187@sunquest.UUCP>
Date: 25 Aug 89 01:44:38 GMT
References: <550@pan.UUCP>
Organization: Sunquest Information Systems, Tucson
Lines: 22

In article <550@pan.UUCP>, jw@pan.UUCP (Jamie Watson) writes:
> 
> Then, just to top things off, the people working in Austin who are
> supposed to support the customer service engineers have recently
> discovered a new response to virtually any bug report - "That's not a
> bug, it's a documentation error."  ...

I had the same thing happen recently with a dbx bug.  If you have a C function
in a #include file, dbx doesn't know to use the include file as its source
of source lines to display -- it just uses the previous file.  I reported this,
and after a couple of weeks they said that they'd filed a bug report.  Against
the documentation.

If that's not bad enough, they don't accept examples of bugs via electronic
mail, so we had to mail a floppy with a 14-line program on it.  I pressed this
issue with our SE and later got back to me with "our legal department is
looking into it...".
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Bill Mitchell				whm@sunquest.com
Sunquest Information Systems		sunquest!whm@arizona.edu
930 N. Finance Center Dr.               {arizona,uunet}!sunquest!whm
Tucson, AZ, 85710                       602-885-7700