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From: dahl@bally.Bally.COM (Michael Dahl)
Newsgroups: comp.sys.ibm.pc.rt
Subject: Re: IBM bug notification/update policy
Message-ID: <175@bally.Bally.COM>
Date: 28 Aug 89 23:44:50 GMT
References: <550@pan.UUCP> <6473@stiatl.UUCP> <2408@cadovax.UUCP>
Reply-To: dahl@bally.UUCP (Michael Dahl)
Organization: Bally Systems, Reno, NV.
Lines: 20

>>This is not the best one.  Back in the days when I used to submit a lot of
>>APARs (Authorized Program Analysis Reports, aka bug reports) IBM had a classic

I am confused about the different ways to get help and report bugs for AIX.

Who do you call for technical support?
Who do you call to report defects?
Who do you call to get fixes for reported defects?
How does one submit an APAR?
Is it better to submit APARS or call in defects?  Which way is faster?

Could someone who understands these processes please post an explanation
of how all this works.

Thanks in advance.

	Michael Dahl		uucp - uunet!bally!dahl
	Bally Systems		domain - dahl@bally.bally.com
	255 Bell Street		Phone (702) 323-6156 x882	
	Reno, NV 89503		FAX   (702) 323-5997