Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!csd4.csd.uwm.edu!cs.utexas.edu!uunet!ingr!blythedr
From: blythedr@ingr.com (Dennis Blythe x6096)
Newsgroups: comp.sys.mac
Subject: Re: Repair policy for intermittent boot problem
Message-ID: <6191@ingr.com>
Date: 20 Aug 89 18:50:45 GMT
References: <2745@aplcen.apl.jhu.edu>
Distribution: usa
Organization: Intergraph Corp. Huntsville, Al
Lines: 56

in article <2745@aplcen.apl.jhu.edu>, sdd@aplcen.apl.jhu.edu (Steve Diamond x6584) says:
> 
> Several previous articles have discussed booting problems in which the hard
> disk was intermittently inaccessible.  I experienced this problem once at home
> on my two-month old IIcx.  Then I took the machine with me on a two week
> vacation during which time booting almost always required 2 to 5 minutes of
> doing restarts, powering the machine on/off, etc.  Once the machine booted up
> it ran fine.  Now, I've come back home, ready to take the Mac to the shop
> before the warranty expires, and (you guessed it) it has booted flawlessly
> ever since.
> 
> I'm curious as to how repair shops handle cases like this - Murphy says the
> Mac will run fine in the shop too.  Will my description of the symptoms be
> sufficient to indicate a definite hardware problem, or will I be told to do
> a reformat of the disk or equivalent and bring the Mac in when (if) it starts
> failing again AFTER the warranty expires?!  If so, is there some way to
> "encourage" the Mac to fail to boot more regularly - short of letting it slide 
> off the table :-) - so the problem can be isolated?  If I have identified
> a problem  during the warranty period, which the repair shop can't
> reproduce, am I on my own, or is there some implicit extension of the
> warranty - like I assume there would be if a hardware component were fixed
> shortly before the warranty expired, and the new component failed, say, two 
> months later.
> 
> Steve Diamond
> JHU/APL
> (301)953-6584




Steve,

   I've had the same problem with our MAC IIx and I've been able to run the
disk first aid utility that came with the mac and it tells me that the hard
disk needs repair. I go ahead with it and then it does fine. One time I had 
to invoke the chooser and tell it to startup with hd. Then finally, it died
and never came back at all. The warrentee was still good and the repair shop
replaced the hard drive and said this happens quite often.....whats the deal?
anybody else have problems, is apple raking up on repairs on faulty equipment?
What????????????



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