Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!purdue!haven!mimsy!brillig.umd.edu!spector
From: spector@brillig.umd.edu (Lee Spector)
Newsgroups: comp.sys.mac
Subject: Re: Repair policy for intermittent boot problem
Message-ID: <19181@mimsy.UUCP>
Date: 21 Aug 89 13:34:01 GMT
References: <2745@aplcen.apl.jhu.edu>
Sender: nobody@mimsy.UUCP
Reply-To: spector@brillig.umd.edu.UUCP (Lee Spector)
Distribution: usa
Organization: U of Maryland, Dept. of Computer Science,
Lines: 20

In article <2745@aplcen.apl.jhu.edu> sdd@aplcen.apl.jhu.edu writes:
>Several previous articles have discussed booting problems in which the hard
>disk was intermittently inaccessible. [stuff deleted]
>
>I'm curious as to how repair shops handle cases like this - [stuff deleted]
>Steve Diamond

When my first HD80 was having intermittent boot problems I called about 15
shops to ask how they would handle it.  Almost all of them said they would
have to "watch the unit fail" - i.e., I would have to leave the thing with 
them for several days while they power-cycled it, waiting for a problem that
might not occur.  I DID find a few, however, that said they were familiar
enough with the problem that they'd just replace the drive without waiting 
for failure.  The real trick was convincing a shop to ORDER the new drive
BEFORE I brought in my unit.  My replacement drive is less than 2 weeks old
and it is alreading having the same intermittent boot problems.  Since 
replacing the hard drives on new macs is now really routine maintenance -
sort of like changing (or even just CHECKING!) the oil in a car - one would
hope that they would at least make it easier to accomplish...
  -Lee (spector@brillig.umd.edu)