Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!rutgers!att!cbnewsm!mls
From: mls@cbnewsm.ATT.COM (michael.l.siemon)
Newsgroups: comp.sys.mac
Subject: Re: CODA:  a company you can trust?
Summary: CODA *is* unfair
Message-ID: <3060@cbnewsm.ATT.COM>
Date: 21 Aug 89 16:57:33 GMT
References: <89081806512516@masnet.uucp> <21277@paris.ics.uci.edu>
Organization: AT&T Bell Laboratories
Lines: 24

In article <21277@paris.ics.uci.edu>, truesdel@ics.uci.edu (Scott Truesdell) writes:

> Oh lighten up, David! Do you really think you were treated unfairly? You
> didn't seem to think so when you bought the product, which you are using
> effectively. This action by Coda is completely in line with the way this
> entire industry operates. I think the free upgrade is a good deal.

Anyone who has agonized over the Finale interface will sympathize with the
original poster's comments.  It has the most godawful turkey of an interface
I have ever tried to cope with.  It is totatlly unclear whether the "upgrade"
is going to be any better (apparently it has added some undo capability --
the original version couldn't undo *anything* interesting -- and reorganized
some menus).  About a month before the upgrade offer they also stopped giving
free telephone support (which was one of the things they used to justify the
high price).  Certainly Coda has not been much worse than some other parts
of the industry; but they have also now put themselves in a position where
former customers see little but a ripoff.   That's their choice, but another
choice -- of cooperation and winning "hearts and minds" -- would have been
possible.
-- 
Michael L. Siemon		In philosophy the winner of the race
cucard!dasys1!mls		is the one who can run most slowly.
att!sfbat!mls			Or: the one who gets there last.
standard disclaimer				-- Ludwig Wittgenstein