Path: utzoo!attcan!uunet!wuarchive!brutus.cs.uiuc.edu!apple!agate!ucbvax!husc6!endor!siegel
From: siegel@endor.harvard.edu (Rich Siegel)
Newsgroups: comp.sys.mac
Subject: Re: Comments on S.U.M. (long)
Keywords: Symantec, SUM, S.U.M.
Message-ID: <2510@husc6.harvard.edu>
Date: 25 Aug 89 00:34:28 GMT
References: <11238@burdvax.PRC.Unisys.COM>
Sender: news@husc6.harvard.edu
Reply-To: siegel@endor.UUCP (Rich Siegel)
Organization: Symantec Language Products Group
Lines: 46

In article <11238@burdvax.PRC.Unisys.COM> dave@PRC.Unisys.COM (David Lee Matuszek) writes:
>
>	[problems with SUM 1.1]
>
>(4) The facts are reported above as accurately as I could manage; the
>interpretation of those facts, and my resultant opinions, are mine and
>mine alone.

	Just an addendum to the above; this posting was an identical copy
of a mail message sent directly to me; upon receipt of the message I forwarded
it to our utilities group in California (since I'm not connected with SUM
in any way, shape or form). Since he's taken the time and bandwidth to
repost his message in the entirety, I can only assume that Mr. Matuszek has
(a) not received a response of any sort, or (b) not received a satisfactory
response.

	The alternatives are as follows:

	- You can call 1-800-441-7234 and talk to our Customer Support 
	department. They will try to resolve your problem.

	- You can call the same number and try to get a free upgrade to
	the new version of SUM, which will resolve some of your complaints.
	Much of the software, and all (I believe) of the manuals are new.

	- If you're completely dissatisfied, you can return the product
	and get your money back. This would be a shame, given the trouble
	you've gone to thus far.

As I said, just an addendum. I don't have any control over SUM from here,
but I can try.

R.


~~~~~~~~~~~~~~~
 Rich Siegel
 Staff Software Developer
 Symantec Corporation, Language Products Group
 Internet: siegel@endor.harvard.edu
 UUCP: ..harvard!endor!siegel

"When it comes to my health, I think of my body as a temple - or at least
a moderately well-managed Presbyterian youth center." - Emo Phillips

~~~~~~~~~~~~~~~