Path: utzoo!attcan!utgpu!watmath!iuvax!uxc.cso.uiuc.edu!tank!shamash!pwp
From: pwp@shamash.cdc.com ( HOUFAC)
Newsgroups: comp.sys.mac
Subject: Re: Ehman Hard Drives
Summary: Darn good support.
Keywords: Good Service
Message-ID: <13884@shamash.cdc.com>
Date: 29 Aug 89 13:11:20 GMT
References: <1590@lzfme.att.com>
Reply-To: pwp@shamash.UUCP (Pete Poorman)
Organization: Control Data, Houston, Texas
Lines: 20

An office mate of mine bought an Ehman 30Meg external drive about 3 or 4 months
back.

The drive recently developed a problem where it would intermittently
refuse to power-up.  (No spin, no noise. No NUTHIN!) He sent it the Ehman, 
from where it came back with "checked out fine" written on the slip.  Naturally,
it failed again almost immediately.

After some phone conversation with Ehman, the drive went in again.  It arrived
back with exactly the same (non-)diagnosis!

BUT...

Upon calling Ehman again, they offered to send another BRAND NEW drive in
exchange!  This despite the fact that this drive was outside their free-return
guarentee period.  The new drive arrived and not only works fine, but is also
a newer model with more compact (and stylish) packaging.  Way to go Ehman!!!

--Peter Poorman
  pwp@shamash.cdc.com