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From: lauac@mead.qal.berkeley.edu (Alexander Lau)
Newsgroups: comp.sys.mac
Subject: Re: Ehman Hard Drives
Keywords: Good Service
Message-ID: <1989Aug29.163358.11058@agate.uucp>
Date: 29 Aug 89 16:33:58 GMT
References: <1590@lzfme.att.com> <13884@shamash.cdc.com>
Sender: usenet@agate.uucp (USENET Administrator;;;;ZU44)
Organization: University of California, Berkeley
Lines: 44

In article <13884@shamash.cdc.com> pwp@shamash.UUCP (Pete Poorman) writes:
>An office mate of mine bought an Ehman 30Meg external drive about 3 or 4 months
>back.
>
>The drive recently developed a problem where it would intermittently
>refuse to power-up.  (No spin, no noise. No NUTHIN!) He sent it the Ehman, 
>from where it came back with "checked out fine" written on the slip.  Naturally,
>it failed again almost immediately.
>
>After some phone conversation with Ehman, the drive went in again.  It arrived
>back with exactly the same (non-)diagnosis!
>
>BUT...
>
>Upon calling Ehman again, they offered to send another BRAND NEW drive in
>exchange!  This despite the fact that this drive was outside their free-return
>guarentee period.  The new drive arrived and not only works fine, but is also
>a newer model with more compact (and stylish) packaging.  Way to go Ehman!!!
>
>--Peter Poorman
>  pwp@shamash.cdc.com

I fail to understand why, when someone lauds Ehman for "fixing their
problem," they don't instead lambast Ehman for not giving them a
working drive in the first place.

I don't want to start another flaming war like last semester, but I
just don't get it. Why do people like Ehman for their service? A hard
drive company should concentrate on making a good drive. If too many
people have to use their "good service," as it seems from the anecdotal
evidence here on the net, then Ehman is failing somewhere else.

I, personally, would rather have a working, fast, quiet and reliable
drive that cost a little more than a drive that I have to send in for
service as often as I've seen Ehman drives require.

By the way, I'm using a Seagate myself right now, and I wish I had
gotten something else. Already sent it in once, and lost its services
for quite a while. I buy a drive to use it, not to use UPS Shipping.

--- Alex
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