Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!rutgers!usc!bbn!husc6!paperboy!sauron!hankin
From: hankin@sauron.osf.org (Scott Hankin)
Newsgroups: comp.sys.mac.programmer
Subject: THINK C 4.0
Keywords: C, THINK, upgrade
Message-ID: <535@paperboy.OSF.ORG>
Date: 22 Aug 89 14:19:57 GMT
Sender: news@OSF.ORG
Distribution: comp
Lines: 28


The following does not reflect on my opinion of Symantec at all.  My dealings
with them in the past have always been positive.  However...

I sent in my upgrade two days after I received it.  Calling Symantec not only
did not result in my being informed of my option to order over the phone, but
the  representitive was seemingly  unable to  look  up my registration number
over  the  phone.  I was told  to  send in my  disk   if  I couldn't  find my
registration number.  

The next day, the messages started appearing on the net about how I could not
only order over the phone, but get 2nd day air service as well (I had already
sent in  my letter).  Shortly   thereafter, I started to read   reviews  from
people who had received their copy.  It's been nearly a month since I sent in
my letter.

Am I alone?  Has anyone on the east  coast who upgraded  the slow, boring way
received their copy yet?  Should I be worried?

Scott Hankin
Open Software Foundation
11 Cambridge Center
Cambridge, MA 02142
(617) 621-8815

PS: I am, admittedly, a product of MacConnection next  day service.  Patience
has never been a virtue of  mine when it  came to  new toys.   I know the UPS
drivers by their first names.