Path: utzoo!attcan!uunet!ginosko!gem.mps.ohio-state.edu!tut.cis.ohio-state.edu!ukma!rutgers!dptg!lzsc!mkg
From: mkg@lzsc.ATT.COM (Marsh Gosnell)
Newsgroups: comp.sys.mac.programmer
Subject: Re: THINK C 4.0
Summary: "lost" orders may not be lost
Keywords: C, THINK, upgrade
Message-ID: <1175@lzsc.ATT.COM>
Date: 24 Aug 89 20:31:46 GMT
References: <535@paperboy.OSF.ORG> <1323@mtfmi.att.com>
Distribution: comp
Organization: AT&T ISL Lincroft NJ USA
Lines: 15

If you call to inquire about your order and are told it can't be found,
it might not be "lost in the mail".

I ordered my upgrade on 8/2 and called customer service a week ago and
was told that they couldn't find my upgrade order in their database.  I
called them back the next day to double check before issuing a stop-payment
and found out from different customer service rep that the only orders in the
database were FILLED orders and there was a large stack of yet-to-be-entered
orders.  She found my order in that stack and said it would be entered and
filled the next day (that was a week ago).  I called today and was told that
it shipped yesterday.  Grumble, grumble.

I am especially annoyed that the upgrade letter did not mention that you
could upgrade at Macworld.
  Marsh Gosnell