Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!tut.cis.ohio-state.edu!brutus.cs.uiuc.edu!apple!spies!zorch!scott From: scott@zorch.SF-Bay.ORG (Scott Hazen Mueller) Newsgroups: comp.sys.pyramid Subject: Re: Megatape Message-ID: <842@zorch.SF-Bay.ORG> Date: 30 Aug 89 03:33:12 GMT References: <234@lewis.OZ> <82508@pyramid.pyramid.com> Reply-To: scott@zorch.SF-Bay.ORG (Scott Hazen Mueller) Organization: SF Bay Public-Access Unix Lines: 15 In article <82508@pyramid.pyramid.com> csg@pyramid.pyramid.com (Carl S. Gutekunst) writes: >You tell RTOC, and they tell R&D, and the managers allocate us more time to >work on bug fixes. Let me second this most vigorously. When I was at Pyramid working in the RTOC, I recommended to several customers that they not only report their problems, but that they call in frequently for status updates. Since I don't work for Pyramid anymore, I can also feel free to advise you that if you aren't getting adequate response out of RTOC, call your salesman. If you are planning on buying anything additional from Pyramid and can threaten to hold the order up, you're in a great position from which to deal with them :-) -- Scott Hazen Mueller| scott@zorch.SF-Bay.ORG (ames|pyramid|vsi1)!zorch!scott 685 Balfour Drive | (408) 298-6213 |Mail to fusion-request@zorch.SF-Bay.ORG San Jose, CA 95111 |No room for quote.|for sci.physics.fusion digests via email