Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!csd4.csd.uwm.edu!gem.mps.ohio-state.edu!ginosko!uunet!mcsun!ukc!strath-cs!jim
From: jim@cs.strath.ac.uk (Jim Reid)
Newsgroups: comp.sys.sequent
Subject: Re: X.25 bug in Symmetry now fixed
Message-ID: <263@baird.cs.strath.ac.uk>
Date: 23 Aug 89 10:18:14 GMT
References: <1263@syma.sussex.ac.uk>
Sender: news@cs.strath.ac.uk
Reply-To: jim@cs.strath.ac.uk
Organization: Comp. Sci. Dept., Strathclyde Univ., Scotland.
Lines: 17

In article <1263@syma.sussex.ac.uk> andy@syma.sussex.ac.uk (Andy Clews) writes:
>Thank you Sequent, for getting it together. Thanks in particular to Dean
>Phetteplace (hope spelling's correct) for starting the ball rolling with
>the followup phone call from Portland.

In light of our experiences with UK support, perhaps comp.sys.sequent is
the forum for raising problems?

I've not had the time or the energy to do something about the situation,
but the poor responsiveness of UK support is a major irritation.

Incidentally, when will Portland get a mailer that can cope with UK
addresses? It is particularly frustrating that we've never had ANY
response to the mailbugs we've sent. I've had to phone UK support to
get the pts reference numbers. [Yes, they didn't even phone me.]

		Jim