Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!csd4.csd.uwm.edu!leah!rpi!crdgw1!ge-dab!peora!tarpit!bilver!bill
From: bill@bilver.UUCP (Bill Vermillion)
Newsgroups: comp.unix.xenix
Subject: Re: Xenix probs...
Keywords: Drivers
Message-ID: <290@bilver.UUCP>
Date: 23 Aug 89 13:27:15 GMT
References: <941@utoday.UUCP> <14@fleet.UUCP> <767@eecea.eece.ksu.edu> <1989Aug20.203453.14000@ddsw1.MCS.COM> <694@vector.Dallas.TX.US>
Reply-To: bill@bilver.UUCP (Bill Vermillion)
Organization: W. J. Vermillion, Winter Park, FL
Lines: 23

In article <694@vector.Dallas.TX.US> chip@vector.Dallas.TX.US (Chip Rosenthal) writes:
>                                .....  but too many times I've run into
>peecee vendors who don't think it's broke unless it breaks under DOS.

Local Nynex won a contract to supply machines for a local community college
that I do some work for.  Had an IBM-80 under SCO Xenix, that when told for
format a disk, would turn on its drive light, hum away merrily, count down the
cylinder, and finish - ALL WITH NO DISK IN THE DRIVE.

Called the sales weenie - told the problem.  Was asked "does it work under
DOS". Answer "yes".  Reply "Then it's a Xenix problem, we can't help you!"

After losing my temper when they didn't seem to understand me when I told them
"But I have an indetical machine next to it that works properly" - I finally
called IBM, told them about their dweebie dealer, and they got the dealer
straightened out and had them replace the drive.     

You remark is "too often ..." - I feel it is more like "almost always" unless
you are dealing with someone who understands multi-user machines.
-- 
Bill Vermillion - UUCP: {uiucuxc,hoptoad,petsd}!peora!tarpit!bilver!bill
                      : bill@bilver.UUCP
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