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From: mpf@csli.Stanford.EDU (Michael Frank)
Newsgroups: comp.sys.amiga
Subject: Need to reach Expansion Tech.
Keywords: Escort, Hard Drive, Expansion Technologies
Message-ID: <10346@csli.Stanford.EDU>
Date: 11 Sep 89 23:32:12 GMT
Sender: mpf@csli.Stanford.EDU (Michael Frank)
Reply-To: mpf@csli.stanford.edu (Michael Frank)
Organization: Center for the Study of Language and Information, Stanford U.
Lines: 22

Hello, does anyone know a sure-fire way to reach Expansion Technologies
technical support staff?  I have a problem with my Escort hard drive
(for the 1000), and I need to talk to them.  The phone number in the
documentation, (415) 656-3151, never seems to be answered.

In case anyone here can help:
The drive had been working fine for about 5 months.  Then I turned
everything on one day after a week of not using anything, and the
hard drive just didn't work.  It spins up and does some kind of self-
test as usual.  I can mount the DH0: device.  But the disk can't be
read; the "in-use" light on the drive never comes on, info says
"unreadable disk", the requesters say "not a DOS disk", diskdoctor
thinks there's a hard error on every track, etc.

My guess is that some chip in the controller got fried somehow.
(I don't know how.  The power strip wasn't even turned on the
week I wasn't using the computer.  Lightning is non-existent here.)
Any second opinions?  Quick-fix suggestions?  Help in reaching
Expansion Technologies?

Thank you,
Mike Frank